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Shipping & Returns

Shipping Policy

  1. Delivery Times: We process and ship orders within 1-2 business days of receiving payment. Shipping times may vary based on your location and the shipping method you choose.

  2. Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order at checkout.

  3. Tracking Information: We will provide you with a tracking number for your order once it has been shipped. You can use this number to track the progress of your shipment and estimate the delivery date.

  4. Delivery Confirmation: We require a signature upon delivery for orders over a certain value. If you are not available to sign for your delivery, the carrier may leave a notice and attempt to redeliver.

  5. Lost or Damaged Shipments: In the event that your shipment is lost or damaged in transit, please contact us immediately so we can investigate and resolve the issue.

Return & Exchange Policy

  1. Return Period: You have 14 days from the date of delivery to return your purchase for a refund.

  2. Return Requirements: To be eligible for a return, the product must be in its original condition and packaging, with all accessories and components included.

  3. Refunds: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned product.

  4. Shipping Costs: The customer is responsible for the cost of returning the product to us.

  5. Defective Products: If you receive a defective product, please contact us immediately so we can assist you with a replacement or a refund.

Warranty Policy

  1. Warranty Period: Our toners and cartridges are covered by a 1-year warranty from the date of purchase.

  2. Warranty Coverage: The warranty covers defects in materials and workmanship and is limited to repair or replacement of the product.

  3. Warranty Exclusions: The warranty does not cover damage caused by improper use, handling, storage, or maintenance, or any modification of the product.

  4. Claim Process: To make a warranty claim, please contact us with a description of the issue and proof of purchase. We will assist you in resolving the issue as quickly as possible.

  5. Limitation of Liability: Our liability under this warranty is limited to the cost of repairing or replacing the product.

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