Shipping & Returns
Shipping Policy
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Delivery Times: We process and ship orders within 1-2 business days of receiving payment. Shipping times may vary based on your location and the shipping method you choose.
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Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order at checkout.
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Tracking Information: We will provide you with a tracking number for your order once it has been shipped. You can use this number to track the progress of your shipment and estimate the delivery date.
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Delivery Confirmation: We require a signature upon delivery for orders over a certain value. If you are not available to sign for your delivery, the carrier may leave a notice and attempt to redeliver.
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Lost or Damaged Shipments: In the event that your shipment is lost or damaged in transit, please contact us immediately so we can investigate and resolve the issue.
Return & Exchange Policy
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Return Period: You have 14 days from the date of delivery to return your purchase for a refund.
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Return Requirements: To be eligible for a return, the product must be in its original condition and packaging, with all accessories and components included.
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Refunds: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned product.
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Shipping Costs: The customer is responsible for the cost of returning the product to us.
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Defective Products: If you receive a defective product, please contact us immediately so we can assist you with a replacement or a refund.
Warranty Policy
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Warranty Period: Our toners and cartridges are covered by a 1-year warranty from the date of purchase.
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Warranty Coverage: The warranty covers defects in materials and workmanship and is limited to repair or replacement of the product.
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Warranty Exclusions: The warranty does not cover damage caused by improper use, handling, storage, or maintenance, or any modification of the product.
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Claim Process: To make a warranty claim, please contact us with a description of the issue and proof of purchase. We will assist you in resolving the issue as quickly as possible.
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Limitation of Liability: Our liability under this warranty is limited to the cost of repairing or replacing the product.